Privacy Policy

At Heritage, we value the privacy of our users and are committed to protecting their personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information provided by our users when they access and use our website, and make bookings and payments. By using our website, you consent to the practices described in this policy.

1. Information We Collect:

1.1 Personal Information: We may collect personal information, including but not limited to, your name, email address, phone number, billing address, and payment card details when you register an account, make a booking, or complete a payment transaction on our website.

1.2 Booking Information: We collect information related to your travel bookings, such as travel dates, destinations, accommodation preferences, and any additional services or requests made during the booking process.

1.3 Log Data: We automatically collect certain information when you access our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This information is used to analyse trends, administer the website, and track user movements for statistical purposes.

1.4 Cookies and Similar Technologies: Heritage collects certain information by automated means when you visit our website through Google Analytics. We use cookies, web beacons, and other similar technologies to enhance your browsing experience, track your session, and facilitate the booking and payment processes. These technologies may collect information such as your preferences, session data, and interaction with our website.

2. How We Use the Information

2.1 Personal Information: We use the personal information we collect to:

- Process and confirm bookings.

- Facilitate secure online payments.

- Communicate with you regarding your bookings, payments, and any inquiries or requests.

- Provide customer support and assistance.

- Send booking confirmations, updates, and important travel-related information.

- Customize and personalise your experience on our website.

- Improve our website's functionality, user interface, and services.

- Conduct research and analysis to enhance our offerings.

2.2 Log Data and Cookies: We use log data and cookies to:

- Monitor and analyse website usage patterns and trends.

- Gather demographic information about our user base.

- Deliver relevant advertisements and marketing campaigns.

- Enhance the performance and security of our website.

3. Information Sharing and Disclosure

3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering services, and fulfilling bookings. These providers are obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

3.2 Payment Processing: When you make a payment on our website, we may share your payment card details and other necessary information with reputable payment gateway providers to process the transaction securely. We use accredited third-party online payment processing services with world-class security and data privacy policies. We do not store or retain your complete payment card details on our servers.

3.3 Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or governmental request. We may also disclose information to protect our rights, property, and safety, or that of others.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We follow industry standards and use secure encryption technology to ensure the secure transmission of sensitive data, including payment card details. However, please note that no data transmission or storage can be guaranteed as 100% secure. We cannot ensure or warrant the absolute security of any information you transmit to us or store on our website.

5. Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

6. Children's Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our records.

7. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes we make will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

8. Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy or our privacy practices, please contact us at customerservices@heritagehosting.co.uk

By using our website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Privacy Policy.